Shipping & Returns
This Shipping & Returns document applies to all purchases of Women's Shoes from ywrunningshoes.com sold by Kwok Limited. By placing an order, the buyer accepts this policy. This policy is part of the Terms of Service.
Shipping
Orders are shipped to the address provided at checkout. The buyer must provide an accurate and complete delivery address. Kwok Limited processes orders after payment authorization. Delivery timelines are determined by the carrier and destination. Standard shipping timelines apply. A tracking number is provided after dispatch. Kwok Limited does not guarantee delivery by a specific date. Shipping charges are calculated at checkout. Customs duties, taxes, and import fees are the responsibility of the buyer. Risk of loss passes to the buyer upon carrier delivery. Kwok Limited is not responsible for delays caused by carriers, customs authorities, or incorrect delivery addresses.
Return Eligibility
The buyer may return an item within 14 calendar days from the delivery date for any reason. This is a strict 14-day no-reason refund policy. Return requests submitted after 14 calendar days from the delivery date are not accepted. Items must be unused, unworn, undamaged, and in original packaging with all original tags and accessories. Items that do not meet these conditions are not eligible for return. All return eligibility decisions are made by Kwok Limited after inspection of the returned item.
Refund Timing
Refund arrival time is at least 14 days after return approval. Refunds are issued to the original payment method. PayPal refunds take at least 14 days to process. In some regions, local laws require up to 30 days for PayPal refunds. The buyer must allow the full refund period before contacting Kwok Limited about a missing refund. Refund processing begins only after the returned item is received and approved by Kwok Limited.
Return Shipping Costs
The buyer completely bears the return shipping costs. The buyer pays all carrier fees, tracking fees, insurance fees, and any customs charges for the return shipment. Original shipping costs are not refunded. Kwok Limited does not provide prepaid return labels. The buyer is responsible for the return package until it is delivered to the return address.
Return Details
Returns must be sent only to the authorized return address. The recipient must be Kwok Limited, the contact phone is +852 6266 6618, and the specific return address is 2/F, PopOffice, 9 Tong Yin Street, Tseung Kwan O. The buyer must include the order number and return authorization inside the return package. Do not send returns to any other address. Kwok Limited is not responsible for returns sent to an incorrect address.
Step-by-Step Return Process
1. Contact Kwok Limited at [email protected] or +852 6266 6618 within 14 calendar days of delivery. Provide the order number, item details, and reason for return.
2. Receive return authorization and return instructions from Kwok Limited. Do not ship the item before receiving return authorization.
3. Pack the item securely in original packaging with all tags, accessories, and documents. The item must be unused and in original condition.
4. Ship the package to the return address provided. The recipient must be Kwok Limited, the contact phone is +852 6266 6618, and the specific return address is 2/F, PopOffice, 9 Tong Yin Street, Tseung Kwan O. The buyer pays all return shipping costs.
5. Use a trackable shipping method. Send the tracking number to [email protected]. Kwok Limited is not responsible for lost or damaged return packages.
6. After receipt, Kwok Limited inspects the returned item. Inspection determines eligibility. Items not meeting the return conditions are not refunded.
7. Approved refunds are processed to the original payment method. Refund arrival time is at least 14 days. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. Claims submitted after exactly 7 days of receipt are not accepted. This 7-day claim window matches the Terms of Service. To submit a claim, contact Kwok Limited at [email protected] or +852 6266 6618. Provide the order number, photographs of the damage or defect, and a description. Do not return a damaged or defective item before receiving instructions from Kwok Limited. Kwok Limited will provide resolution instructions after claim review. The buyer bears all return shipping costs for every return.
Non-Returnable Items
Items must be unused and in original packaging. Items that are used, worn, altered, washed, damaged by the buyer, missing tags, missing original packaging, or returned after 14 calendar days are non-returnable. Kwok Limited does not accept returns for items that do not meet these conditions. All eligibility decisions are made by Kwok Limited after inspection.
Additional Terms
Kwok Limited may refuse a return if the policy conditions are not met. Kwok Limited may update this policy. The version in effect at the time of purchase applies. For questions about shipping or returns, contact [email protected] or +852 6266 6618. This document is governed by the laws applicable to Kwok Limited.